Your support team already solved this. They just can't find it.
DeskGraph turns your ticket history into a searchable brain. It understands screenshots, recordings, and context, not just keywords.
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The problem
Three support failures that compound daily
A customer sends a screenshot of a broken modal. Types "this doesn't work." Your agent searches the knowledge base. Nothing. Because six months ago, a different customer called it "popup won't close." Same screenshot. Useless search.
Duplicate tickets
The same issue gets diagnosed from scratch because the fix is buried in a closed ticket nobody can find. Your best agents carry the answers in their heads. When they leave, it walks out the door.
Screenshot blindness
Customers communicate visually. Your ticketing system treats screenshots and recordings as opaque attachments that search can't touch.
Keyword roulette
Did they say "error," "bug," or "broken"? If your agent doesn't guess the same word, search returns nothing.
How it works
How AI ticket search works
Three steps. No migration.
Connect
Plug into your existing ticketing system. We pull historical tickets and your knowledge base, embedding everything (text, images, recordings) into one searchable index.
Match
When a new ticket arrives, we surface the most similar past tickets in a sidebar. Screenshots match screenshots. Meaning matches meaning.
Compound
Every resolved ticket makes the system smarter. No knowledge base articles to write. Six months in, your new hires perform like your veterans.
Why us
We come from helpdesk. We've lived the 11pm escalation where you know someone solved this six months ago but you can't find the ticket. We built this because we needed it.
We're not building a platform with dashboards and seat licenses. We're building one thing: the fastest path from "I've seen this before" to "here's the fix."
Not a chatbot. Not a knowledge base. Not an auto-responder. Your agents still do the work. We just make them faster.
If your team isn't getting value after 30 days, we'll refund you before you have to ask.
We measure usage signals (sidebar opens, click-throughs), not your ticket content. We can tell whether your agents are getting value. We'd rather lose a month's revenue than take money we didn't earn.
$299/mo for your whole team. No per-seat surprises.
Stop solving the same ticket twice.
Join the waitlist. We'll let you know when it's ready.
No spam. Notify on launch only. Privacy policy